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FAQ
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Frequently Asked Questions
Discover comprehensive answers and detailed explanations to the most frequently asked questions about our service offerings, policies, and procedures.
Ride Essentials
Q
How do I book a ride with RediCar?
Select your service, enter your trip details, and we'll connect you with the nearest driver.
Q
Can I get a ride instantly?
Most bookings are confirmed within minutes, depending on driver availability and location.
Q
Do I need an app to book?
No. You can book directly from our website — fast and hassle-free.
Q
Can I book a ride for someone else?
Yes. Just fill in the passenger's details in the booking form.
Q
What payment methods do you accept?
Payments can be made via FPX, Wallet, or Corporate Billing for approved business accounts.
Limo Service
Q
What is RediCar Limo service?
RediCar Limo provides a premium ride experience with luxury vehicles, professional drivers, and comfort-focused service for special occasions, airport transfers, or corporate trips.
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How do I book a Limo?
Book directly through our website by filling in your trip details and selecting the "Book Limo" option. Our team will confirm your booking.
Q
Can I request a specific vehicle type?
Yes. Choose your preference when booking, and we'll do our best to match it.
Q
Is the Limo service available for short trips?
Yes. RediCar Limo can be booked for short rides, airport transfers, or long-distance trips.
Q
Are Limo drivers different from regular drivers?
All Limo drivers are professionally trained, experienced, and verified to ensure a premium and safe experience.
Q
Can I book a Limo for someone else?
Yes. Provide the passenger's details when submitting the booking form.
Q
How do I pay for a Limo ride?
Payments can be made via FPX or Wallet. Corporate Billing is available for approved business accounts.
Safety & Support
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How is safety handled for both drivers and passengers?
All drivers are verified before joining RediCar, and all rides follow basic safety and hygiene practices.
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Can I take additional precautions during a ride?
Yes. Passengers and drivers can take personal precautions as needed.
Q
What if I have a safety concern during a ride?
Drivers and passengers can use our SOS feature in the booking details or contact us immediately via the Contact Us form. Our team is ready to assist.
Rules & Policies
Q
What are RediCar's Terms & Conditions?
By booking a ride, you agree to RediCar's Terms & Conditions. Read the full T&C here.
Q
How does RediCar handle my personal information?
RediCar respects your privacy and handles your data according to PDPA guidelines. Your information is used only for booking and service purposes. Read the full Privacy Policy here.